Make ticket issues easy to resolve.

1. Host responsibility

Event hosts are responsible for setting clear refund windows, transfer rules, venue conditions, and cancellation terms before checkout. CrowdCircle may help route the request, but the host normally decides event-specific refunds unless law or payment-provider rules require otherwise.

2. Cancelled or materially changed events

If a paid Session is cancelled or materially changed, the host should offer a refund, replacement date, or clearly communicated alternative. Attendees should submit a support request with the event name, order reference, and the email used for the account.

3. Duplicate or failed payments

If a duplicate charge, failed checkout, or payment-provider issue occurs, CrowdCircle will review the order and Stripe or provider references. We do not need full card numbers and users should never send card details through chat, email, or support forms.

4. No-show and change-of-mind requests

Refunds for no-shows, change of mind, or missed events depend on the host's published event terms. Hosts may choose to be more flexible, but they should apply the same rule consistently for attendees in similar circumstances.

5. Merchandise and sponsor offers

Merchandise fulfilment, returns, and sponsor offer issues are handled by the seller or sponsor unless CrowdCircle is legally required to intervene. CrowdCircle may remove or pause sellers that repeatedly create unresolved issues.

6. How to request help

Signed-in users can open the Tickets area and create a support request tied to an order where possible. For launch support, use the CrowdCircle contact form with the event name, order reference, and a short description of the issue.

7. Timing

Launch support requests are reviewed manually. Payment-provider settlement, connected-account payout timing, banking holidays, and fraud or safety reviews may affect how quickly a refund appears on the original payment method.